Frequently Asked Questions

Our brand was born in 2012, inspired by a mother’s desire to create the perfect 5th birthday gift for her
daughter. Today, we continue that legacy of "Natural Love," crafting
timeless silhouettes that celebrate the magic and innocence of childhood.

To ensure the most elegant silhouette and maximum comfort, we strongly recommend consulting our detailed size chart. Please note that sizing standards vary by brand; therefore, measuring Height and Chest is more accurate than relying on age alone. If your child is between sizes, considering the non-stretch nature of our luxury fabrics (such as organza and tulle), we generally recommend that you size up. This ensures comfort and allows room for growth.

Please always prioritize height measurement. Our long gowns are designed with a specific focus on the drape of the skirt, so choosing based on height ensures the hemline falls perfectly.

We know that children have a magical ability to grow! If you are purchasing early for an event 3 months away, we recommend choosing one size up. As our gowns feature couture-level craftsmanship, a local tailor can easily take in a dress that is slightly too big, whereas making a small dress larger is significantly more difficult.

Our designs generally run true to standard sizing. However, considering our gowns are often crafted from exquisite, non-stretch fabrics (such as heavily embroidered tulle), we recommend selecting a size up if you are in doubt. This ensures your child has the freedom to move and dance—comfort is the prerequisite for elegance.

Absolutely. At I NATURAL ANGEL, we
prioritize "Natural Care." Every gown is lined with 100%
premium natural cotton to ensure a soft, breathable, and
irritation-free experience. We avoid harsh synthetic linings common in
traditional party wear, making our dresses perfect for even the most sensitive
"angels."

Every one of our gowns is meticulously handcrafted by artisans to ensure the embellishments are secure. However, precisely because of this delicate hand-crafted nature, a few beads may loosen under intense friction. This is a normal characteristic of artisanal masterpieces rather than a quality defect. We recommend checking the dress upon arrival and keeping any spare beads (if included) safe—this "delicacy" is the very proof of true luxury.

To preserve the Heirloom-quality of our
garments, we recommend a gentle hand wash in lukewarm water
with mild detergent. Avoid wringing or tumble drying. For our most intricate
gowns, professional dry cleaning is recommended to maintain the delicate
hand-stitched details.

Long-distance shipping may cause the tulle to temporarily lose its volume. We recommend using a steamer held about 15cm away from the fabric; this will quickly restore the skirt's dreamy fluffiness. Never directly iron emgroidery, sequins, beads, or tulle, as high heat will cause irreversible damage. If you must iron the cotton lining, please ensure you use a low heat setting and place a protective white cloth over the fabric.

I Natural Angel gowns are designed to be cherished heirlooms passed down through generations. We recommend hanging the dress in a breathable cotton garment bag and keeping it away from direct sunlight to prevent fading. Ensure the storage area is dry and well-ventilated. Years from now, when she is all grown up or when passing it down to a little sister, this dress will still hold the beautiful memories of that special day.

In-stock orders are typically processed and dispatched within 1–2 business days. This processing time is separate from shipping transit time. During busy holiday seasons or promotional periods, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Depending on your location, standard shipping typically takes 9–12 business days, while express shipping typically takes 5–7 business days. Once your order has been dispatched, you will receive an email with a tracking number so you can follow its delivery progress.

Yes. Free standard shipping is available to eligible countries and regions. Shipping fees may vary depending on the destination and will be calculated at checkout where applicable.

To ensure your beautiful garments arrive as quickly as possible, our system processes orders immediately. This means the window for modifications is very brief (typically within 1 hour). If you notice an error, please contact customer service immediately. Once an order enters the fulfillment or shipping process, we are unable to make changes or cancellations, though you may proceed with a return upon receipt according to our return policy.

Returns are accepted within 7 days of delivery. Items must meet our return eligibility requirements, and customers are responsible for return shipping costs. Please review our full Return Policy for complete details.

If your item arrives damaged or has a quality issue, please contact us as soon as possible, preferably within 48 hours of delivery, and include clear photos showing the issue. Once the issue is confirmed, we will work with you to provide an appropriate resolution, such as a replacement or refund. Please note that minor variations resulting from hand craftsmanship are not considered defects.

For size changes, the fastest option is to place a new order for your preferred size and submit a return request for the original item within 7 days of delivery. Return shipping costs are the customer’s responsibility. This helps you secure the desired size before it sells out while your return is in transit.

Once your return arrives at our warehouse, it will be inspected within 3–5 business days. If the return is approved, we will issue your refund to the original payment method. Please allow an additional 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.